We protect your information as carefully as we manage our own. This policy explains what data we collect, why we collect it, and how you control your information.

What we collect

We only collect information required to respond to your enquiries and provide relevant property guidance.

• Contact details such as your name, phone number, and email address when you submit a form.
• Questions, comments, or other information you choose to share with us on our website.
• Technical details like your device type and browser to improve our site’s performance.
• Anonymous analytics data to understand which resources are most useful to visitors.

How we use your data

We use your information only to answer your questions, deliver content, and keep our services running smoothly.

• Replying to your enquiries with personalised, relevant information.
• Improving our website and the clarity of our property guides.
• Notifying you about important updates if you have opted in to receive communications.
• Monitoring site usage patterns to enhance your experience.

Our legal basis

We process your data based on your consent and our legitimate interest in providing reliable property information.

We only use personal data for the specific purposes you have agreed to and in accordance with South African law.

Data sharing

Your personal information is never sold. We share it only as required to run our services.

• Service providers who support our website or communications, all of whom are contractually obligated to protect your data.
• Legal authorities if required by law or regulation in South Africa.
• Successors or acquirers in the case of a business change, always under strict privacy obligations.

Data security

We use administrative, technical, and physical safeguards to protect your data against unauthorised access, loss, or misuse. All team members receive regular privacy training and only access information relevant to their work. While we strive to protect your information, transmission over the internet carries some risk.

Your rights

You control your personal data and can exercise these rights at any time.

• Request access to the personal information we hold about you.
• Ask us to correct or update incomplete or inaccurate details.
• Request that we delete your information, subject to applicable law.
• Withdraw consent to communications at any time by contacting us.

Cookies and analytics

We use cookies to remember your preferences and collect site usage data. You can disable cookies in your browser settings.

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Contact us

Have questions about our privacy approach? Contact us using the details below for prompt support.

Policy changes

We update this policy as needed. Please review this page regularly for the most current information.